Merchant & Product Support
Contact & Support
Get in touch with the BerryDB support and developer team.
Email Support
Have questions about BerryDB Desktop, licensing, AI credits, or feature requests? Email us directly and we will respond promptly.
Paddle Buyer Support
For billing inquiries, invoices, or refund requests processed via Paddle (Merchant of Record), visit Paddle's buyer portal.
Support SLA & Availability
Our support team monitors incoming inquiries 7 days a week. Typical response times are within 24 hours. For urgent refund requests, requests received within 14 days are processed automatically.